Questions

With Amivox you can communicate at very low rates, especially internationally. Both from your phone and from your computer you can place calls and send sms messages at much lower rates than via traditional means.

Getting started

Q: Why do I need a mobile phone to register?: A: Amivox is a mobile centric solution. In the initial phase, you will be able to place inexpensive calls and send sms messages via the service. But soon you will be able to do much more (e.g., mobile picture and audio blogging, mobile voice instant messaging, etc.). Therefore, the service's unique user-id is your mobile phone number.
Q: Can I use the service from a computer?: A: Yes. Simply direct your computer's browser to m.amivox.com
Q: Do I need a specific mobile phone type in order to use Amivox from my mobile?: A: Any mobile phone that can access the internet will support Amivox.
Q: My mobile phone is not set up for using the Internet. What do I do?: A: Your mobile network operator can set up your phone for internet use. Most operators offer to send the connection settings to your mobile as an SMS message.
Q: I don't know my country's telephone code: A: You can find your country's telephone code by accessing the country code lookup.
Q: I forgot my password. How can I get it back?: A: Follow the instructions in Forgot password. If you have remaining credit in your account, we will send you an sms message with your password and debit your account for the sms cost. If you don't have sufficient credit in your account, we will send you an email message with your password.
Q: Why do I need to submit my email address?: A: To recover your password if you have forgotten it.
Q: Wrong / new email address: A: In case you need to change your email address you can easily do from the "My account"menu.
Q: How can I change my mobile number: A: In case you have a new mobile number, you will need to register a new Amivox account.
Q: How do I top-up my account?: A: After login, go to My account and select Add credit. You can top-up your account with your credit card and with a PayPal account.

Using the Amivox web

Q: I can already place calls and send sms messages. Why should I need Amivox to do this?

A: You may decide to use Amivox for several reasons: - To save money, especially on international communication - To easily type and send sms messages anywhere in the world directly from your computer - To securely keep and edit your contact list on the web.

Q: When I place a call, why does the service call me first?

A: Before we start the call to the called party, we must make sure that you are ready to address that call. Therefore, the connection to the called party starts only right after you answer the call.

Q: Can I change the number where I receive the call?

A: Yes. If for example you are at home, you may decide to handle the call from your landline phone (and save additional money!). To do so, simply edit the field "My phone" in the Call menu.

Notice: after you have changed "My phone" to a number different than your mobile phone, you will be called at this number in all subsequent calls you place. If you want to be called again at your mobile number (or any other number) simply edit again the field "My phone" in the Call menu.  This can be very useful in a number of situations:

When travelling to other countries you can avoid paying roaming charges for incoming calls by choosing a local telephone number accessible to you
To use very cost-effective telephony without having to be sitting in front your computer with a headset connected to your ear
When concerned about the radiation from your mobile in long calls
When running out of battery in your mobile phone etc.

Q: Are the rates exempt of taxation?

A: For users who are eligible to pay tax (e.g., VAT) for the service, the tax charges will be added to the actual amount purchased during the top-up process. All service prices are therefore stated without tax for clarity. Only residents of Iceland are eligible to pay tax.